COVID-19 Protocols

We’re happy to see you and your pets again! It has been a RUFF few months managing the effects of COVID-19, but we are happier than ever to be serving our community’s animal welfare needs again.

Since re-opening on May 26th, we have completed over 500 spay and neuter surgeries! We could not have reached this point without the support and patience of our clients and partners through these challenging times. In light of the global health crisis, we have taken the necessary steps to ensure the safety of all those we love; our staff, our clients, and all the adorable animals we care for.

Continual adjustments to our operational practices and safety protocols has allowed for a streamline process for having your pet spayed or neutered. We would like to share our most current protocols so your visit is as stress-free as possible for you and your pet:

  • Please only have one person from the household accompany your pet to their appointment if possible. If you are sick or have been exposed to COVID-19, please call us to reschedule your appointment.
  •  We REQUIRE all clients to wear a face mask. 
  • Check-in and check-out are on a first come, first serve basis. We are recommending that you plan for up to an hour for the check-in process and up to a half an hour for the check-out process.
  • When you arrive to our clinic, please wait in your car and a staff member will bring you paperwork to fill out in your car.
  • We are only allowing five clients on each side of the lobby to allow for safe social distancing practices. Please follow the instruction of our staff on when it is your turn to go inside.
  • Dogs will go home between 3 – 4 pm with an exact time for pick up given at the time of check-in. Our doors lock at 4 pm. Please arrange accordingly.
  • When you arrive for dog check-out, please wait outside of the cat door (yes, the cat door) on a floor sticker until a staff member comes out to let you know they are ready. There is no covering over this area in the event of inclement weather.
  • Cats go home the next day after surgery. Cat check-out is at 7:30 am. Please wait outside of the cat door on a floor sticker until the doors unlock. There is no covering over this area in the event of inclement weather.
  • Dogs should come on a secure collar and leash and pet cats come in secure, preferably hard-sided, kennels. All other belongings to include cat collars and stuffed animals should stay home. (These can be fomite carriers for COVID-19)
  • Feral cat check-in is on a walk-in basis only from 9 – 9:30 am. All feral cats MUST come individually in a live, humane trap. There are no exceptions. As per our already existing policy, no transfers from carriers to traps will be allowed in your car, our parking lot, or in our building. We offer trap rentals at no charge for those in need. If you need to rent a trap, please visit our clinic Monday – Friday from 10 am – 4 pm prior to bringing any feral cats in carriers.

We understand that our call volume has been higher than normal. We are super excited to be introducing E-appointment requests! Please follow the link here on our website to make a hassle-free E-appointment request and we will call you with a confirmation.

If you have suggestions or feedback on how to better our processes, please email info@nwspayneuter.org.

We thank you for entrusting us with your pet’s care! We look forward to meeting you and your four-legged friends soon.