COVID-19 Protocols

UPDATED 8/20/2021

With the changes that have gone into effect at the state and local levels, AVHS & NWSNC will be following the CDC recommendations and state/county guidelines for wearing masks. AVHS will continue to carefully monitor the progression of COVID recovery in our region and make adjustments accordingly.

Continual adjustments to our operational practices and safety protocols have allowed for a streamlined process for having your pet spayed or neutered. We would like to share our most current protocols, so your visit is as stress-free as possible for you and your pet:

  • Please only have one person from the household accompany your pet to their appointment if possible. If you are sick or have been exposed to COVID-19 within the past 14 days, please call us to reschedule your appointment.
  • Masks are REQUIRED to be worn whether you are fully vaccinated or not. If you are unable to wear a face mask, please let a team member know in the parking lot when you arrive.
  • We recommend that you plan up to an hour for the check-in process and up to a half an hour for the check-out process.
  • When you arrive to the clinic, please check-in with a parking attendant who will direct you to a numbered parking space. Please wait in your car and a team member will alert you when it is time to check-in.
  • Please help us limit the lobby to five (5) clients at a time.
  • Please wait in your vehicle with your pet. A staff member will direct you to check-in when space is available. Dog and cat clients with last names beginning with the letters A-L will check-in at 8am. Those with last names beginning with the letters M-Z will check-in at 8:30am. Our parking lot is very small. Early arrival is not possible due to the number of cars in the lot.
  • When you arrive for dog check-out, please wait in your vehicle. Dog checkout is at 3pm the same day. A team member will direct you when we start checking out. Please help us limit the lobby to three clients at a time. There is no parking attendant currently.
  • Cats go home the day after surgery. Cat check-out is at 7:30 am. Please wait in your vehicle and a staff member will direct you to check-out.
  • For drop-off, all dogs should come with a secure collar and leash and pet cats come in secure, preferably hard-sided, kennels. All other belongings to include cat collars, toys, blankets, and stuffed animals should stay home.
  • Drop off time for feral cats is at 10 am Monday-Friday. Feral cats can be picked up at 10am the next day Monday-Friday and 7:30am on Saturdays. If preferred, it is ok to pick-up feral cats with public cat check-out Monday-Friday at 7:30am.
    • We offer online scheduled appointments and same-day walk-in appointments for feral cats. We strongly recommend that you call us to make an appointment for feral cats as we cannot guarantee walk-in appointments.
    • All feral cats MUST come individually in a live, humane trap. There are no exceptions.
      Unfortunately, we do not allow transfers from carriers to traps in your car, our parking lot, or in our building. If a feral cat does not arrive in a trap, we will not accept the cat the same day.
    • We do offer a trap borrowing program at no charge for those in need. If you need to borrow a trap, please visit our clinic Monday – Friday, from 10 am – 3pm prior to bringing any feral cats in carriers.

If you have suggestions or feedback on how to better our processes, please email [email protected].

We thank you for entrusting us with your pet’s care! We look forward to meeting you and your four-legged friends soon.