COVID-19 Protocols

Due to the ongoing global health crisis, we have adopted policies and procedures to ensure the safety of all those we love; our staff, clients, and all the adorable animals we care for.

Continual adjustments to our operational practices and safety protocols have allowed for a streamlined process for having your pet spayed or neutered. We would like to share our most current protocols, so your visit is as stress-free as possible for you and your pet:

  • Please only have one person from the household accompany your pet to their appointment if possible. If you are sick or have been exposed to COVID-19 within the past 14 days, please call us to reschedule your appointment.
  • We REQUIRE all clients to wear a face mask. If you are unable to wear a face mask, please let a team member know in the parking lot when you arrive.
  • We recommend that you plan up to an hour for the check-in process and up to a half an hour for the check-out process.
  • When you arrive to the clinic, please check-in with a parking attendant who will direct you to a numbered parking space. Please wait in your car and a team member will alert you when it is time to check-in.
  • We are limiting clients in the lobby to allow for safe social distancing practices.
  • Please wait in your vehicle with your pet. A staff member will direct you to check-in when space is available. Dog and cat clients with last names beginning with the letters A-L will check-in at 8am. Those with last names beginning with the letters M-Z will check-in at 8:30am. Our parking lot is very small. Early arrival is not possible due to the number of cars in the lot.
  • When you arrive for dog check-out, please wait in your vehicle. Dog checkout is at 3pm the same day. A team member will direct you when we start checking out. Please help us limit the lobby to three clients at a time. There is no parking attendant currently.
  • Cats go home the day after surgery. Cat check-out is at 7:30 am. Please wait in your vehicle and a staff member will direct you to check-out.
  • For drop-off, all dogs should come with a secure collar and leash and pet cats come in secure, preferably hard-sided, kennels. All other belongings to include cat collars, toys, blankets, and stuffed animals should stay home.
  • Drop off time for feral cats is at 10 am Monday-Friday. Feral cats can be picked up at 10am the next day Monday-Friday and 7:30am on Saturdays. If preferred, it is ok to pick-up feral cats with public cat check-out Monday-Friday at 7:30am.
    • We offer online scheduled appointments and same-day walk-in appointments for feral cats. We strongly recommend that you call us to make an appointment for feral cats as we cannot guarantee walk-in appointments.
    • All feral cats MUST come individually in a live, humane trap. There are no exceptions.
      Unfortunately, we do not allow transfers from carriers to traps in your car, our parking lot, or in our building. If a feral cat does not arrive in a trap, we will not accept the cat the same day.
    • We do offer a trap borrowing program at no charge for those in need. If you need to borrow a trap, please visit our clinic Monday – Friday, from 10 am – 3pm prior to bringing any feral cats in carriers.

If you have suggestions or feedback on how to better our processes, please email info@nwspayneuter.org.

We thank you for entrusting us with your pet’s care! We look forward to meeting you and your four-legged friends soon.