COVID-19 Protocols

We’re happy to see you and your pets again! It has been a RUFF few months managing the effects of COVID-19, but we are happier than ever to be serving our community’s animal welfare needs again.

In light of the global health crisis, we have taken the necessary steps to ensure the safety of all those we love; our staff, our clients, and all the adorable animals we care for.

Continual adjustments to our operational practices and safety protocols has allowed for a streamline process for having your pet spayed or neutered. We would like to share our most current protocols so your visit is as stress-free as possible for you and your pet:

  • Please only have one person from the household accompany your pet to their appointment if possible. If you are sick or have been exposed to COVID-19, please call us to reschedule your appointment.
  •  We REQUIRE all clients to wear a face mask. 
  • Check-in and check-out are on a first come, first serve basis. We are recommending that you plan for up to an hour for the check-in process and up to a half an hour for the check-out process.
  • When you arrive to our clinic, please wait in your car and a staff member will alert you when it’s time to check-in.
  • We are limiting clients in the lobby to allow for safe social distancing practices. Please follow staff member instructions.
  • Some waiting in the parking lot is expected for check-in and check-out and there is minimal shelter in the case of inclement weather. Please dress accordingly.
  • When you arrive for check-in, please wait in your vehicle. A staff member will direct you to check-in when space is available. Dog check-in starts at 8:00am and Cat check-in starts at 8:30am. Our parking lot is very small. Early arrival is not possible due to the number of cars in the lot.
  • When you arrive for dog check-out, please wait in your vehicle. Dog checkout starts at 3:30pm. 5 people may wait in line at a time practicing social distancing.
  • Dogs will go home between 3 – 4 pm with an exact time for pick up given at the time of check-in. Our doors lock at 4 pm. Please arrange accordingly.
  • When you arrive for dog check-out, please wait outside with social distancing if there is not an available floor sticker to stand on inside. Please be prepared in the event of inclement weather.
  • When you arrive for dog check-out, please wait in your vehicle. Dog checkout starts at 3:30pm. 5 people may wait in line at a time practicing social distancing.
  • Cats go home the next day after surgery. Cat check-out is at 7:30 am. Please wait in your car and a staff member will direct you to check-out.
  • Dogs should come on a secure collar and leash and pet cats come in secure, preferably hard-sided, kennels. All other belongings to include cat collars and stuffed animals should stay home.
  • New drop off time for feral cats will be at 10 am - 10:30 am.
    • Due to the high demand of helping reduce overpopulation in the feral cat community, we will be adding five scheduled appointments for feral cats, per day. We strongly recommend that you call us to make an appointment for feral cats as we cannot guarantee walk-in appointments.
    • All feral cats MUST come individually in a live, humane trap. There are no exceptions.
      As per our already existing policy, no transfers from carriers to traps will be allowed in your car, our parking lot, or in our building. If a feral cat does not arrive in a trap, we will not accept the cat the same day.
    • We offer trap rentals at no charge for those in need. If you need to rent a trap, please visit our clinic Monday – Friday, from 10 am – 4 pm prior to bringing any feral cats in carriers.

 

If you have suggestions or feedback on how to better our processes, please email info@nwspayneuter.org.

We thank you for entrusting us with your pet’s care! We look forward to meeting you and your four-legged friends soon.